Refund policy

Returns

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition.

If you wish to return any goods, please inform us in writing by emailing to: shop@theuniformstudio.com within 7 working days of receiving the goods.

All items must be returned:

• in an unused [saleable] condition
• in their original packaging
• with proof of purchase within 14 days of receipt of goods
• Please use the returns label provided
• If you misplace this label please address the package to:
  
  Unit A (though the gate by Ben Yards)

  Harlocks Farm 

  Soham Road 

  Stuntney

  CB7 5TR

Please note:

• You will be responsible for the costs of returning the goods to us. Whilst your returned order is in transit it is still your responsibility and we therefore advise to send items by Royal Mail Recorded or Registered delivery (insuring the value of your returned goods) at your own cost.
• You should retain proof of postage as we cannot be held responsible for parcels lost in transit.
• Customers have the right to claim a refund, replacement, repair and/or compensation where the goods are deemed faulty or miss described.
• Your legal rights: we  allow you to return goods if you simply change your mind.
• Handling fee of £2.25 per item will apply to any returned goods processed for this reason.
• You must include a completed Returns Form with any returned items, RETURNS FORM CAN BE ACCESSED HERE.
• Refunds will always be made by the same method you used to originally purchase your order. We will process the return on receipt of goods and you will receive a refund within 30 days.